Survey: 2 in 3 employers say digital upskilling top their training agenda amid covid-19 pandemic

Singapore, 12 June 2020 – As digital transformation becomes imperative for businesses in the face of the Covid-19 pandemic, 58% of employers in Singapore are training their workforce in technology-related skills to keep their businesses viable and resilient during this period.

This is one of the key findings in the recent NTUC LearningHub’s Employer Skills Survey report.

The survey, which was conducted during the ‘circuit breaker’ in April 2020 with business leaders across Singapore, aimed to uncover the most in-demand skillsets across industries – including Built Environment, Essential Domestic Services, Lifestyle, Manufacturing,  and Professional Services, and Trade and Connectivity –  in the Covid-19 era.

Overall, in terms of digital skills, competencies such as ‘Digital Marketing’ (voted by 44%), ‘Project Management Skills’ (voted by 43%), and ‘Data Analysis’ (voted by 40%), had superseded other skills including ‘Basic IT support’ (voted by 33%) and ‘Data-Driven Decision Making Skills’ (voted by 32%).

While Digital Marketing skills were most sought-after by the Lifestyle (67%), Trade and Connectivity (59%). and Professional Services industries (52%), Project Management skills had a higher priority for employers in Built Environment (66%) and Essential Domestic Services (50%).

For those in Manufacturing, Data Analysis skills were the most critical (44%) to their company’s survival.

Commenting on the findings, NTUC LearningHub’s CEO, Mr Kwek Kok Kwong says, “Covid-19 has transformed the way that many of us look at businesses and our lifestyle.

Many employers are readier than before to embrace digital solutions that previously seemed daunting, and I foresee digitalisation becoming a core strategy for businesses.

In Singapore, we are fortunate in that our innovation is well supported by funding schemes such as those for digital solutions, including e-commerce platforms. We also have a well-educated and adaptable workforce to support that with some level of retraining.”

“In this new world order where social distancing is the new norm, a business’ ability to stand out amongst the crowd digitally would give it a competitive advantage and that could explain why Digital Marketing emerged as the number one digital skill. In a data-rich environment, the ability to use Data Analysis for decision-making and the customisation clients’ needs will be a game-changer. We, therefore, see Data Analysis skills emerging high in the ladder of skills in demand. Employers are also demanding not only workers who possess strong Project Management skills to manage complex projects, but also those who can sort out their backend workflow to make the customer journey a seamless one.”

To download the full NTUC LearningHub’s Employer Skills Survey report, visit


About NTUC LearningHub

NTUC LearningHub was corporatised in 2004 with the vision of transforming the lifelong employability of working people. We work with both corporate and individual clients to provide learning solutions in areas such as Infocomm Technology, Healthcare, Employability & Literacy, Business Excellence, Workplace Safety & Health, Security, Human Resources and Foreign Worker Training.

To date, NTUC LearningHub has helped over 21,000 organisations and achieved over 2.5 million training places across more than 500 courses with a pool of over 400 certified trainers. As a Total Learning Solutions provider to organisations, we also forge partnerships and provide a wide range of relevant end-to-end training solutions and work constantly to improve our training quality and delivery.

For more information, visit

0 0 votes
Article Rating
Notify of

Inline Feedbacks
View all comments
Would love your thoughts, please comment.x